Slotomania Privacy Policy – Personal Data Protection for Malaysia Members

This Privacy Policy is published by Slotomania ("we" or "platform") and applies to all users who access or use the website, mobile app, or any services provided by Slotomania in Malaysia.

We understand that your personal information is a trust placed in us, and we take that responsibility seriously. This policy is written in plain language so that every Malaysian member can easily understand how their data is handled — without having to wade through pages of confusing legal jargon.

This policy applies to all activities on the Slotomania, including account registration, slots, baccarat, Live Casino, Sports Betting (Malaysia Super League, EPL, badminton), jackpots, e-sports, and all financial transactions in MYR (RM).

Slotomania only collects information that is genuinely necessary to provide you with a safe, fair, and quality service. We do not collect excessive or irrelevant data.

A. Information You Provide Directly

• Registration information: Full name, email address, Malaysian phone number, date of birth, and password.
• Identity verification documents (KYC): A copy of your MyKad or Malaysian passport, plus proof of current address.
• Payment information: Details of the payment method used — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u or CIMB Clicks) — including the associated account number or e-wallet ID.
• Communications with us: The contents of live chat conversations, emails, or any other communications with the Slotomania support team.

B. Automatically Collected Information

• Technical data: IP address, browser type, operating system, device type, and screen resolution.
• Game activity data: Game records, betting history, deposit and withdrawal amounts, session duration, and platform usage frequency.
• Location data: General location based on IP address for compliance and security purposes — we do not access your device's GPS.
• Cookie data: Session cookies, preference cookies, and analytics cookies — detailed in section 6 of this document.

Slotomania uses the information collected for the following purposes, and nothing beyond that:

• Account operations: Creating and managing your member account, processing secure logins, and enabling access to all Slotomania services.
• Transaction processing: Processing RM deposits and winnings withdrawals via your chosen Malaysian payment method, securely and efficiently.
• Security & fraud prevention: Detecting and preventing unauthorized access, identity fraud, money laundering, and any activity that violates our terms of use.
• Customer support: Providing effective assistance when you reach out to the Slotomania support team via live chat or email.
• Legal compliance: To fulfil legal and regulatory obligations applicable to the operation of an online gambling platform.
• Service improvement: Analyses platform usage patterns in aggregate (not individually) to improve the user experience, technical performance, and game offerings.
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have consented to receive them. You can opt out at any time.

In certain limited situations, Slotomania may need to share certain data with selected, trusted third parties. This is done minimally and always under strict controls:

• Payment service providers: Payment processors DuitNow, TNG, GrabPay, Boost, ShopeePay, and FPX receive the transaction data required to process your deposits and withdrawals.
• Game software providers: Third-party game developers who provide slots, live casino, and other games on the Slotomania platform may receive anonymised game IDs for technical purposes.
• Regulatory authorities: We may be required to disclose certain information to Malaysian authorities if mandated by law or court order.
• Technical service providers: Companies providing cloud computing, security analytics, and technical infrastructure services — all bound by strict confidentiality agreements with Slotomania.

Your data security is our number one priority Slotomania. We continuously invest in the latest security technologies and procedures to ensure your information is always kept safe:

• 256-bit SSL encryption: All communications between your browser or app and Slotomania's servers are protected with military-grade encryption.
• Two-factor authentication (2FA): An extra layer of security for your account login, using the Malaysian phone number you registered with.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect unusual activity or unauthorised access attempts.
• Secure password storage: Your password is stored as a cryptographic hash — no one, including Slotomania's IT team, can ever read your actual password.
• Regular security audits: The Slotomania platform undergoes regular penetration testing and independent security audits conducted by qualified cybersecurity firms.

Platform Slotomania uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates correctly. Below are the types of cookies we use:

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. Slotomania significantly.

Financial data security is one of our highest priorities at Slotomania. All transactions are conducted in Malaysian Ringgit (RM) via certified payment methods:

• Your bank account number, card number, or full e-wallet details are never stored directly on Slotomania's servers — we use payment tokens provided by licensed third-party payment processors.
• All payment processing pages are secured by SSL and undergo PCI-DSS certification (the payment card industry security standard).
• Any changes to registered payment methods require additional identity verification to protect your account from unauthorized access.

As a member Slotomania and as a protected data subject, you have the following rights, which you may exercise at any time:

Slotomania does not retain your data any longer than necessary. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active, plus 5 years after closure for audit and compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with applicable Malaysian financial legislation.
• Support communication logs: Retained for 3 years after the conclusion of the relevant case.
• Technical log data: Automatically deleted or aggregated after 12 months.
• Marketing data (with consent): Retained until you withdraw your consent or close your account.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

Platform Slotomania is exclusively for individuals aged 18 and above. We do not accept registrations from minors under the age of 18, and we do not knowingly collect personal data from underage individuals.

If we discover that a child's personal data has been collected without our knowledge, we will immediately delete that data and close the account in question. If you believe a child has registered on Slotomania, please contact us immediately at support@slotomania.site.

Slotomania reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. The "Last Updated" date at the top of this page indicates when the most recent amendment was made.

For significant amendments that affect how we use your data, we will notify you by email or in-platform notification before the changes take effect. Continued use of the platform after such notice constitutes acceptance of the amended policy.

If you have any questions, concerns, or complaints regarding how Slotomania handling your personal data, we encourage you to reach out to us directly:

• Email: support@slotomania.site
• Live Chat: Available 24/7 on the Slotomania platform
• Response time: Email within 3 business days; live chat within 5 minutes

We are committed to taking every privacy-related enquiry seriously and responding within the stipulated timeframe. Your trust is our top priority.